“I am a Volvo dealer and have reaped the benefits of Dealer Service Academy’s program. My store is down substantially on volume and grosses are up over last year. My customer pay gross is up over $147,873 with Ro ct down -3.1%. Fixed coverage up another 4%.I have rolled this process out in Land Rover and Jaguar as well. Doubled our Land rover business in the last year.”
The key to enhanced profitability is loyalty. The key to loyalty is customer satisfaction. The key to satisfaction is exceeding customer expectations through an efficient and effective service process.
Dealer Service Academy’s distinct differentiator is the ability to offer leading service expertise, to deliver it via top-notch, interactive implementation and to make the connection between information and action.
Interactivity is our hallmark.
