We at Dealer Service Academy are please to have partnered with Volvo Cars of North America in order to support them with Interactive Walk-Around +.

This allows us to conduct Four (4) Days of On-Site Implementation with Volvo Retailers around the United States. Dealer Service Academy is on-site and hands-on, giving your service team complete focus and dedication. We build a service environment that increases customer satisfaction, builds loyalty and attracts new business.

Your tailored individual dealership Volvo Interactive Walk Around + installation begins with a kick off workshop designed to excite, energize and educate your entire dealership team through intensely powerful customer-focused process training. With on-site real time coaching, your staff will immediately see how customers respond to the new way of doing business. This immediate, positive feedback reinforces behavior, which ultimately creates an ongoing cultural change within your dealership.

Here is a PDF version of a sample agenda that is customized to the dealer’s needs: Volvo Interactive Walk-Around +

Here is an example of what occurs after the four days has been conducted at a dealership:

Highlights of the Implementation include:

• Evaluation on the Service Lane
• Service Implementation Meeting
• Service Consultant Implementation and Skills Development
• Coaching and Training for the Next Business Day
• Implementation on the Service Lane
• Modeling of techniques through direct interaction with service advisors and customers
• Utilization of dealership tools
• Presentations at the vehicles
• Service Consultant Implementation and Skills Development
• Telephone Reservations Skills Training
• Shop Meeting (All Technicians)
• Next Reservations Process
• Service Manager Coaching MeetingAccessories, Merchandising and Marketing Meeting
• Dealer/General Manager Closing Meeting