Glossary Page

[explanatory dictionary]

Profit Improvement Calculator:

Dealer Service Academy Client Login


Monthly and Weekly Data
Tracking for DSA Coached Clients
Please Click Here

Dealer Service Academy Videos


Contact Us

Your Name (required)

Your Email (required)

Subject

Your Message

Dealer Service Academy Newsletter

* = required field

Why Us?

Dealer Service Academy’s distinct differentiator is the ability to offer leading service expertise, to deliver it via top-notch, interactive implementation and to make the connection between information and action. Interactivity is our hallmark.

DSA Quotes

Commitment leads to action. Action brings your dream closer.
Marcia Wieder

Switch to our mobile site

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
Real Time Web Analytics