Dealer Service Academy designs and delivers powerful workshop and retail implementation products that change the behaviors and performance of auto manufacturer, distributor and retail dealership team members. From our Co-Founders, Jack Lupo and Shawn Ryder to our associates training in retail locations, everybody comes from the automotive world.

We recognize the challenges the retailers face and bring a no-excuses approach to the development of career-oriented retail dealership performers.

Dealer Service Academy has conducted retail training and performance improvement for Volvo North America, Ford Motor Company (including Lincoln and Mercury dealerships) in North America, using a variety of delivery channels – workshop and in-dealership implementation. While also supporting these with online courses, data collection and development of materials.

Dealer Service Academy will provide the necessary Coaching and skills, supported by our track record of success, to drive measurable improvement for retail locations. Manufacturers frequently hire us to train their dealership teams on how to assess, coach, implement and sustain these processes.